Customer Hire Agreement
This Customer Hire Agreement (this “Agreement”) is a legal agreement between you, the customer, (“you” or “your”) and Freddie Hatchet. (“Freddie Hatchet,” “we,” or “us”), establishing the terms and conditions under which you will hire tuxedos, suits, accessories, and other items (each a “Product” or “Products”) and receive related services from us through our websites: www.freddiehatchet.com, www.freddiehatchet-online.com or www.freddiehatchet-online.ie.
By digitally signing this agreement, you are agreeing to be bound by and are becoming a party to the Agreement. If you do not agree to all the terms of this herein, you will not be permitted to hire Products from Freddie Hatchet.
Hire Fees and Credit Card Authorisation: The hire fee ("Hire Fee") for the Products will cover the Hire Fees, taxes and any other associated charges detailed on the checkout page of our website in connection with your hire order. Upon placing your order for Products, you authorise us to charge your credit card for the Hire Fee. We will charge your credit card the amount of the Hire Fee immediately upon you clicking “Complete My Order” on our website. You represent that you are authorised to use the chosen payment method (including, without limitation, credit cards) for the purpose of hiring the Products as described herein. A reservation for a Product on our website is an order for the hire of that Product, no matter how far in advance the order is placed.
In addition to the Hire Fee, you further authorise us to charge your credit card for any Hire Extension, Unreturned Fee, or other Damage Fee, as set forth below.
Card Verification: We may require a credit or debit card to verify customer identity and to be held on file for possible future charges. The card provided will be charged the fee of €1.00 which will be refunded back into your account as soon as we authorise the card details. This allows us to retrieve funds should further charges need to be applied (e.g. to cover Hire Extensions, Unreturned or Damage Fees as set out on our Fees & Charges page.
Security Deposit: Some products when hired through the website will automatically have a Security Deposit applied when added to the cart. Security deposits (held to cover Hire Extensions, Unreturned or Damaged Fees as set out below) will be refunded upon return of the items.
Hire Extension Fees: All hire orders must be shipped back to Freddie Hatchet no later than 3 days following your event date / 48hr Home Try On. Any Products not marked shipped within 3 days of your event shall be deemed as needing a hire extension. A Hire Extension Fee of ten euros (€10.00) per suit / item, per day will be charged to the payment card used to pay the rental.
Unreturned Fees: If you do not return the hired item(s) within fourteen (14) days from your event date / 48hr Home Try On your items will be considered unreturned and Freddie Hatchet will charge your payment card for the retail value of your items as detailed on the site.
Damage Fees: Damaged items which can be repaired will be charged our Tailors Repair fee, however if we determine that a Hire Product is damaged beyond repair, or if a Hire Product is not returned, you will be charged the full retail price for the item. Unauthorised alterations made to a Product will result in an additional charge to return the Product to its original size.
Home Try On: Our Home Try On Service is free however if any of the security tags are removed, your items will be considered as worn for purposes other than trying on and Freddie Hatchet will charge your payment card for the hire price as detailed on the site. If a Home Try On is unreturned, Freddie Hatchet will charge your payment card for the retail value of your items as detailed on the site.
Product Quality, Sizing, and Replacements: We will ship the Products and sizes as requested by you through our website ordering system. When you receive the Products you ordered, you should immediately inspect and try on the Products. If any item does not fit due to measurement error, you must notify us within 48 hours of order delivery, and we will ship you a replacement item at no additional cost to you. If your replacement request is made after 48 hours you will be charged the cost of shipping the item(s). Please note that if you place your order fewer than 5 days before your event, we cannot guarantee that we will have time to ship you a replacement.
Shipping: Your hire order will be shipped to you through a shipping partner, and will be scheduled to arrive at least 10 days prior to your event date. We only ship to a verified residential, office or hotel street address within the UK and Ireland (we can not ship to a P.O. Box). All orders are shipped in a high-quality corrugated box.
Returns: All hire orders come with a prepaid returns label, visit our FAQ’s section of the website for detailed returns instructions.
Personal Items: We are not responsible or liable for any personal items left in the products or that you otherwise return to us in your shipping box. We will not refund (in part or in full) any orders or reimburse the costs of any personal items you return to us.
You will be responsible for Hire Extension Fees, Unreturned Fees and any other Damage Fees collectively associated with Products you ordered and for any orders for Products initiated from your account. If we are unable to collect Fees owed by a member of an event (e.g. a groom's wedding party), the event creator (e.g. the groom) shall be responsible for paying such Fees. If you do not pay the amounts you owe to us when due, then we will need to institute collection procedures. You agree to pay our costs of collection, including without limitation reasonable legal fees.